Customer experience
Identify customer pain points, broken handoffs, and opportunities to improve the experience.
Experience that moves operations forward
Better customer experiences start with better operations.
CX Foundry helps organizations uncover friction across customer journeys, contact center operations, technology, workforce management, and outsourcing — then build a practical path forward.
People
Processes
Technology
Partners
A better
customer experience
Processes
Technology
Partners
A better
customer experience
Built on hands-on experience
Experience behind CX Foundry
From global enterprises to technology companies and contact center providers, CX Foundry is built on hands-on experience solving real operational and customer experience challenges.
Organizations shown reflect professional experience behind CX Foundry and are not presented as CX Foundry clients or endorsements.
Our services
What CX Foundry does
A connected view of the customer experience and the operation behind it.
Contact center operations
Improve service levels, routing, staffing, processes, productivity, quality assurance, and operational performance.
Workforce management
Improve forecasting, scheduling, staffing, capacity planning, and multi-site or multi-vendor operations.
Technology & AI
Evaluate platforms, automation opportunities, AI use cases, integrations, and technology strategy.
BPO & vendor strategy
Improve outsourcing strategy, vendor performance, operating models, governance, and allocation.
Performance & analytics
Define meaningful KPIs, reporting structures, benchmarks, and management routines.
Our methodology
From friction to a practical path forward.
Foundry Audit
Find the friction.
A structured assessment of CX and contact center operations designed to uncover the most important opportunities.
Foundry Flow
See how the work actually moves.
A visual map of processes, handoffs, decision points, customer journeys, and operational friction.
Foundry Blueprint
Know what to fix.
A practical future-state design with prioritized recommendations.
Foundry Roadmap
Know what happens next.
A sequenced implementation plan showing priorities, dependencies, timing, and expected impact.
Consulting engagements
Start where you are.
Foundry Audit
$499
An expert second opinion on your operation.
- Pre-engagement intake
- Review of key operational information
- 60-minute consultation
- CX and contact center assessment
- 5–10 key observations
- Top three priorities
- Recommended next steps
A practical place to start
Foundry Blueprint
$999
A concrete plan for operational improvement.
- Structured intake
- 90-minute discovery session
- KPI and process review
- Operational assessment
- Foundry Flow where applicable
- Quick wins
- Medium-term recommendations
- KPI recommendations
- 30/60/90-day action plan
- Findings walkthrough
Foundry Transformation
$4,999
A comprehensive assessment and roadmap for significant change.
- Multiple stakeholder interviews
- Current-state assessment
- Customer journey review
- Contact center operational review
- Workforce management assessment
- Technology review
- BPO/vendor analysis where applicable
- AI and automation opportunity assessment
- Foundry Flow mapping
- Future-state recommendations
- Prioritized initiatives
- Risks and dependencies
- 90-day priorities
- 6–12 month roadmap
- Executive findings presentation
Our perspective
We’ve sat on both sides of the table.
CX Foundry understands customer experience from the perspective of the brands that own the customer relationship and the partners responsible for delivering it.
The goal is not another strategy deck. It’s understanding what is happening inside the operation, why it is happening, and what should change.
Get to know CX FoundryStart with a conversation
Find the friction. Build what works.
Bring your customer experience or operational challenge. We’ll help clarify the next step.
Schedule a conversation