Foundry Transformation
A comprehensive assessment and roadmap for significant change.
Bring the customer journey, operating model, workforce, technology, and delivery partners into one assessment. Establish a future direction and a roadmap your leadership team can use.
Engagement fee
Best for organizations planning significant CX or contact center change.
Discuss a TransformationScope & deliverables
What’s included
- Multiple stakeholder interviews
- Current-state assessment
- Customer journey review
- Contact center operational review
- Workforce management assessment
- Technology review
- BPO/vendor analysis where applicable
- AI and automation opportunity assessment
- Foundry Flow mapping
- Future-state recommendations
- Prioritized initiatives
- Risks and dependencies
- 90-day priorities
- 6–12 month roadmap
- Executive findings presentation
Come with a challenge.
Leave with direction.
Before we begin
Identify key stakeholders, the operations in scope, available performance information, technology context, and known constraints or dependencies.
What you take away
An executive view of the current state, future-state recommendations, prioritized initiatives, and a 6–12 month roadmap.
Timing and boundaries
Timing is agreed before the engagement begins, based on availability, scope, and access to the information needed. Recommendations and planning are included as listed; implementation work is scoped separately.
A few practical questions
What if I don’t have all the information?
Start with what you have. We’ll discuss what can be assessed, identify information gaps, and clarify any limits before work begins.
Will this cover every part of our business?
The scope is agreed for your engagement. We’ll clarify which teams, processes, and questions are included so the work stays focused.
How do I get started?
Send a brief description of your challenge and mention Foundry Transformation. We’ll discuss fit and the next steps before scheduling the work.
Start with a conversation
Find the friction. Build what works.
Bring your customer experience or operational challenge. We’ll help clarify the next step.
Schedule a conversation